Code of conduct of VBNL
The code of conduct that affiliated Bitcoin and Crypto companies must adhere to
The United Bitcoin Companies Netherlands (VBNL) has developed an extensive code of conduct to ensure the integrity and security of the bitcoin sector. This code provides guidelines for consumer protection, fraud prevention and quality standards.
This code provides guidelines for:
consumer protection
fraud prevention
quality standards
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Code of conduct of VBNL
Protect the Customer
The members adhere to the relevant laws and regulations, such as the Wwft, the AVG and specific regulations for their products and services. They ensure consumer protection in online transactions.
Combat Fraud
Members work together to prevent and combat bitcoin-related fraud.
Speak Plain Language (try to be Dutch)
Members ensure clear and unambiguous communication about their products and services.
Wear the Code of Conduct
Members inform employees and others about the Code of Conduct, which is also available online.
Work Together
Members follow the statutes and conditions of VBNL and the Code of Conduct. They act according to generally accepted standards of morality and decency.
Do Not Accept Cash
Members do not accept cash when exchanging bitcoins to fiat currency due to traceability issues.
Quality First
Members strive for high security and quality standards and comply with legal obligations.
Advertising Guidelines
Members follow the Dutch Advertising Code and approach consumers honestly and clearly, emphasizing both the opportunities and risks of cryptocurrencies
FAQ
The VBNL Code of Conduct aims to ensure the integrity and security of the bitcoin and crypto sector by providing guidelines for consumer protection, fraud prevention and quality standards.
Members comply with relevant laws and ensure clear and transparent communication about their products and services, which promotes consumer safety and confidence.
Members follow the Dutch Advertising Code, approach consumers honestly and clearly, and emphasize both the opportunities and risks of cryptocurrencies. Advertisements are recognizable and provided with risk warnings.
VBNL members work together with the police, banks and investigators to prevent and combat bitcoin- and crypto- related fraud, creating a reliable and secure environment.